A Gosport GP practice is celebrating a major and speedy turnaround in fortunes after a new report by independent watchdogs.
The Care Quality Commission (CQC) has judged Bridgemary Medical Centre services as ‘good’ – after its previous report stated that it was inadequate and was being put in special measures.
It was rated as good for having safe, caring, well-led services which were response to people’s needs. It was still measured a requiring improvement in the category of having effective services.
The newly-published report follows a three day inspection in late November and early December last year. The previous report was in January 2020.
GP Registered Manager Dr Martin Yeandle at BMC said:
“This is a huge and notable achievement to turn things around in such a short time, a real team effort. I would like to thank every one of our staff, from our clinicians and management to the receptionists, admin teams and cleaners. It’s been a magnificent effort, all during a national pandemic which in the last nine months has obviously thrown up major new challenges for us all. We would particularly like to thank our patients, who have remained incredibly supportive. I think the majority have always known that we have put their interests first – and we will continue to do so. After the report last summer, we reassured patients that we had already put robust and wide-ranging plans in place to address all the issues raised by the CQC, and this report is a very welcome confirmation of that. But we did recognise at the time that there was work to be done, and we promised that we would do it. We must now continue to strive to improve further so that we continue to provide the best possible services for all our patients.”
The CQC report stated it rated the practice as good overall because:
- Improvements to risk identification and management had been made
- The premises were clean and risks associated with the premises had been identified and managed
- The practice provided care in a way that kept patients safe and protected them from avoidable harm
- Staff treated patients with kindness and respect and involved them in decisions about their care
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way
- There had been an improvement to the culture and leadership within the practice enabling better strategic planning and governance
- Patients found staff and services were provided in a caring way
- The way the practice was led and managed promoted the delivery of high-quality, person-centred care.