Getting the right care, in the right place, at the right time
Your local NHS is here for you. There is a wide range of support available across Hampshire, Southampton and the Isle of Wight to help ensure you can access the right care in the right place at the right time.
You can also help us to help you by choosing the right service when you need medical help or advice, and this will also help you get the treatment you need in a timely way. Hospitals and ambulances remain really busy treating patients who are very ill at the moment, but there are lots of alternative services available if your condition is not serious or life-threatening.
If you need urgent medical help and it is not a life-threatening emergency, contact 111 first (NHS 111) 24 hours a day, seven days a week. A trained advisor will direct you to the most appropriate service for your needs. This could be:
- Your GP practice
- A local pharmacy
- A local Minor Injuries Unit or
- Urgent Treatment Centre
If you are advised to attend an Emergency Department (ED) for urgent care but it is not life-threatening emergency, your 111 advisor can book you a time slot to attend. Contacting 111 first helps to maintain social distancing in EDs, helping to keep you safe, and ensures you receive the right care, in the right place, in a more timely way.
Minor injuries and illnesses
Urgent treatment centres and minor injuries units can help with a number of conditions including:
- cuts and grazes
- infected wounds
- broken bones or fractures, sprains and strains
- bites and stings
- minor head injuries
- minor eye problems I
If you have a minor illness:
Phone your GP practice or use the econsult function on your practice website. You can also go to a local high street or supermarket pharmacy and seek advice there. If you are unsure contact NHS 111.
If you or someone you know is experiencing a medical emergency you/they should attend a local Emergency Department or call 999.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
You can also help ease the pressure on local health services by making sure you are ready to treat common illnesses and injuries at home. Keep stocked up on essentials such as paracetamol, bandages and upset tummy remedies and order repeat prescriptions in good time so that you don't run out.